HOW - Hotel Operations Weekend

• Hotel GMs
• Hotel GMs’ Assistants
• Hotel Operation managers
• Sales and Marketing managers
• Human Resource managers
• Housekeeping managers
• Wellness managers
• F&B managers
• Reception managers
• Technical Department managers
• Restaurant/ bars managers
• Cost Control managers

PROGRAM HOW 2018

Wednesday, Oct 3rd 2018

7.30 pm
Sunset garden
Welcome cocktail and networking

Thursday, Oct 4th 2018

9.00 am
Main hall
Official Festival opening

9.30 am
Main hall
Presentation: We keep talking about experience – do you know what kind of experience new travelers are looking for?
Andrew Aley, Regional Director for EMEA, TripAdvisor Experiences

9.50 am
Main hall
Panel discussion: Global trends in hotel operations
Panelists:
Sabina Bartyzel, Area General Manager Hungary, Accor Hotels
Srdjan Milekovic, Senior Vice President of Operations for EAME, Hyatt International
Moderator: Kristian Sustar, Development Manager, Uniline

10.25 am
Main hall
Presentation: What kind of leaders will the hospitality of the future need
Susan Farnie, HR Director for EMEA, Wyndham Hotels & Resorts

10.45 am
Main hall
Interview: F&B global trends
Gustaf Pilebjer, Director of F&B for Europe, Marriott Internationall
Moderator: Gregor Jamnik, CEO, Best Western Premier Hotel Slon

11.05 am
Coffee break

11.30 am
Main hall
Presentation: How to use data to know your guests
John Bartlett, Head of Performance Reporting & Insights for EMEA, InterContinental Hotels Group

11.50 am
Main hall
Presentation: UNICEF – Child rights and tourism
Mirjana Matesic, Lead Trainer at UNICEF CSR and Director of Academy of Croatian Business Council for Sustainable Development, UNICEF

12.00 pm
Main hall
Panel discussion: Technology for internal communication in hotels: What is the right management mindset? Bigger ROI or better service quality? What technology makes sense? Do we need to invest or not?
Panelists:
Alfred Eeltink, Director Sales & Marketing, Hotel Facility Concepts
Peter Lösch, CEO of Luxury Division, Maistra
Liutauras Vaitkevicius, General Manager, The Good Hotel London
Moderator: Luka Berger, Founder and CEO, Flexkeeping

12.40 pm
Main hall
Presentation: How to know what your guests really think about you?
Dalibor Sumiga, Director, Promosapiens

1.10 pm
Lunch break

2.40 pm
Hall A
Panel Discussion: S&M – How to increase your income after booking and on site
Panelists:
Darko Bosancic, Regional Director of Business Development, NOR1
Alejandro Francino, Founder & CEO, HBD
Branko Skela, Executive Director for IS and Business Process Development, LifeClass
Moderator: Mirella Premeru, Revenue Manager, Valamar Riviera

Hall B
Workshop: F&B – Tricks from Champagne connoisseurs: how to successfully sell Champagne by the glass
Ted Lelekas, Brand Ambassador, Moët Hennessy

3.25 pm
Hall A
Panel Discussion: F&B – What 21st century guests are looking for breakfast?
Panelist:
Renato Anić, F&B Manager, Kempinski Hotel Adriatic
Mehmet Gök, Culinary Director, Dogus Tourism Group
Gustaf Pilebjer, Director of F&B for Europe, Marriott International
Moderator: Gregor Jamnik, CEO, Best Western Premier Hotel Slon

Hall B
Panel Discussion: TECH – Energy Saving
Panelists:
Kemal Lojo, Business Development Manager, Danfoss
Michael Lotfy, Global Commercial Manager, ABB
Urska Malovrh, Hotel Manager, Hotel Park Urban&Green
(to be announced)
Moderator: Renato Kriksic, General Manager, HFC

Hall C
Presentation: S&M – DWEM Hospitality – intelligent Big Data hospitality solutions for advanced business analysis, reputation management and price positioning
Boris Skoric, Director of the Business Analytics and Development Sector, Alfatec Group

4.10 pm
Break & preparation for team building

4.30 pm
Sports area
Team building games – show that your team is the best one (runs until 7.00 pm the latest)

8.00 pm
Miramare hotel pool area
Dinner, concert, party, party, party! (until 3.00 am)

Friday, Oct 5th 2018

9.30 am
Hall A
Workshops with key-note speakers
John Bartlett, Head of Performance Reporting & Insights for EMEA, InterContinental Hotels Group
Susan Farnie, HR Director for EMEA, Wyndham Hotels & Resorts
Gustaf Pilebjer, Director of F&B for Europe, Marriott International
Dalibor Sumiga, Director, Promosapiens

Hall B
Workshop: After GDPR, there is upcoming e-privacy policy … Are you sure, you are ready?
Marija Zrno, Attorney-at-Law, Bardek, Lisac, Musec, Skoko with CMS

10.15 am

Short break

10.25 am
Hall A
Panel Discussion: TECH – In-room entertainment: what do guests want and how to engage them efficiently
Panelists:
Melida Besic, Rooms Division Manager, Esplanade hotel
Vasja Cretnik, Sales & Marketing Manager, Terme Olimia
Yury Mazurik, IT Director, Rocco Forte Hotels
Moderator: Damir Knezevic, CEO, Hoteza

Hall B
Panel Discussion: HR – Engagement and retention of employees
Panelists:
Tea Cergna, Director of Education and Development Department, Valamar Riviera
Gordana Kolenko, Director, BHV Consulting
Jelena Suleic, Chief Executive Officer, A hotels
Moderator: Mirjana Pajas, Project Director, Profil group

11.10 am
Coffee break

11.45 am
Hall A
Panel discussion: F&B – Bar as important part of hotel experience
Panelists:
Andrea Klemencic, F&B Consultant, One Suite Hotel
Filip Verbanac, Head of the category of strong alcoholic beverages for Croatia, Slovenia and Bosnia and Herzegovina, Coca-Cola HBC
Moderator: Vedran Gulin, Consultant, Bar tri

Hall B
Presentation: S&M – How to improve OTA ratings while boosting revenue and refining HR management
Ivana Đurđić Petrinić, Senior Consultant, Hotel and Destination Consulting
Elvira Mestrovic, Director, Gumb solucije

12.30 pm
Hall A
Workshop: WELL – Integrated wellness software
(to be announced)

Hall B
Workshop: SUP– Modern supply in hotel business
Panelists:
Dragan Bodiroga, Director, Servis Centar
Tamara Cimbur, Director, Baltazar restaurant
Vladimir Marinkovic, General Manager, Saint Ten Hotel
Marko Marzic, Supply Manager, Hotel Rebro
Moderator: Berislav Herceg, Director, DivisIT

1.15 pm
Hall A
Winner of the HOW game announcement & Closure of HOW 2018